In search of service : the GOS model / Bruno Rouffaer
Assessment of the hotel rating system in China / Liu Zhan-Qing, Juanita C. Liu
Price competitiveness of holiday destinations : costs for european travellers / by Anthony Edwards
COTA(S): 5442.1; 5442.2
Manual de hotelaria / Dir. de Alfredo Güetta [e] Sérgio Cruz; colab. [de] Manuel Ai Quintas [et al.]
COTA(S): 5425; 5425.a; 640.4 GUE MAN
Service quality ideals among hospitality industry employees / Glenn F. Ross
A model of lodging repeat choice intentions / Michael D. Richard, D. S. Sundaram
Aspectos da promoção da qualidade em serviços de hotelaria [[policopiado]] / Manuel Caldeira Pais; Instituto Superior Politécnico Internacional
COTA(S): 5342
Hotels of the future : strategies and action plan / Horwath & Horwath
COTA(S): 4034
Fidelização de clientes : gestão de sucesso / Filipa Homem Christo
Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan
COTA(S): RE-1268