
13.		Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong Autor: Mok, Connie Coautor: ; Armstrong, Robert W.
14.		Leisure traveler choice models of theme hotels using psychographics / Andreas H. Zins Autor: Zins, Andreas H.
15.		Marketing for hospitality and tourism / Philip Kotler, John Bowen, James Makens Autor: Kotler, Philip Data Publicação: 1999 Coautor: Bowen, John Makens, James C. COTA(S): 7236
16.		Tourism marketing / Les Lumsdon Autor: Lumsdon, Les M. Data Publicação: 1997 COTA(S): 7321
17.		Involvement: travel motivation and destination selection / Bharath M. Josiam, George Smeaton, Christine Clements Autor: Josiam, Bharath M. Coautor: ; Smeaton, George Clements, Christine J.
18.		Cartes de fidélité
19.		La qualité c'est aussi celle des hommes / François Clair Autor: Clair, François
20.		Service quality, customer satisfaction, and customer value: a holistic perspective / Haemoon Oh Autor: Oh, Haemoon
21.		The organised travel market in Belgium / Rik De Keyser Autor: De Keyser, Rik
22.		Monitoring change and strategic decision making : limits and possibilities / Sophie Elias-Varotsis Autor: Elias-Varotsis, Sophie
23.		Weather and holiday destination preferences : image, attitude and experience / Martin Lohmann, Eike Kaim Autor: Lohmann, Martin Coautor: ; Kaim, Eike
24.		A typology of tourist information search strategies / Dlae Fodness, Brian Murray Autor: Fodness, Dale Coautor: ; Murray, Brian