25.		Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks Autor: Weber, Karin Coautor: ; Hsu, Cathy H.C. Sparks, Beverley COTA(S): RE-1562
26.		Emotional encounters of Chinese tourists to Japan / Mingjie Ji, Mimi Li and Cathy H. C. Hsu Autor: Mingjie, Ji Coautor: ; Mimi, Li Hsu, Cathy H.C. COTA(S): RE-1562
27.		A casino-induced satisfaction of needs: scale development and its relationship with casino customer loyalty / Henry Tsai, Cathy H. C. Hsu and Louisa Yee-Sum Lee Autor: Tsai, Henry Coautor: ; Hsu, Cathy H.C. Lee, Louisa Yee-Sum COTA(S): RE-1562
28.		Development of a cruise motivation scale for emerging markets in Asia / Cathy H. C. Hsu and Minglong Li Autor: Hsu, Cathy H.C. Coautor: ; Li, Minglong COTA(S): RE-1610