Promoting frontline employees' quality of life: leisure benefit systems and work-to-leisure conflicts / Jo-Hui Lin, Jehn-Yih Wong, Ching-hua Ho
COTA(S): RE-1193
The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry / Chang-Hua Yen, Hsiu-Yu Teng
Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes / Chia-Jung Chou
Service quality and the training of employees: The mediating role of organizational commitment / Rajib Lochan Dhar
The importance of supervisor support for effective hotel employees: an empirical investigation in Cameroon / Osman M. Karatepe
COTA(S): RE-1268
A question of equilibrium: cruise employees at sea / Philip Gibson, Lawrence Perkins
COTA(S): RE-1830
A field study of new employee training programs: industry practices and strategic insights / J. Bruce Tracey [et al.]
The importance of ethical leadership in employees’ value congruence and turnover / Guiyao Tang [et al.]
When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee
Workplace substance use and acceptance among nightclub employees: a qualitative investigation / Miranda Kitterlin-Lynch, Catherine Curtis and Ashely Cervera
COTA(S): RE-1831
In pursuit of service excellence: investigating the role of psychological contracts and organizational identification of frontline hotel employees / Vinh Nhat Lu [et al.]
The role of generativity and attitudes on employees home and workplace water and energy saving behaviours / Victoria Wells [et al.]