Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
COTA(S): RE-1562
Emotional encounters of Chinese tourists to Japan / Mingjie Ji, Mimi Li and Cathy H. C. Hsu
A casino-induced satisfaction of needs: scale development and its relationship with casino customer loyalty / Henry Tsai, Cathy H. C. Hsu and Louisa Yee-Sum Lee
Development of a cruise motivation scale for emerging markets in Asia / Cathy H. C. Hsu and Minglong Li
COTA(S): RE-1610