Manual of travel agency practice / Gwenda Syratt
COTA(S): 6569; Manual of Travel 338.48 SYR MAN
Grande hotel da Figueira / António Jorge Lé
COTA(S): 6378
United Nations environment programme / Suvit Yodmani
Portugal / colab. Martin Symington
COTA(S): 6803
La nouvelle classification des hôtels : normes 2000 / Société suissedes hôteliers
COTA(S): 6842
Hotéis de charme na tradição portuguesa / Hotéis de Charme Portugal
COTA(S): 6928
Manual do consumidor / Direcção-Geral do Turismo
COTA(S): 7265; 338.48 DGT MAN
Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson
La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt
Yield management : applications to air transport and other service industries / Sylvain Daudel, Georges Vialle
COTA(S): 7101
Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz
The international hotel industry : corporate strategies and global opportunities / Murray Bailey
COTA(S): 7448