The effect of cultural orientation on the service timing preferences of customers in casual dining operations: an exploratory study / Cherylynn Becker, Suzanne K. Murrmann
Calidad en los servicios : una aproximación metodológica / David Martín Valles
Euro : guia de preparação para as empresas de turismo / Associação para a União Monetária da Europa
COTA(S): 7215.2; 7215.2-a
Pequeno guia do consumidor turista / Carlos Barbosa de Oliveira
Les enjeux informationnels une application des modèles d' économie industrielle dans le secteur touristique / Jean-Louis Caccomo
Estratégias empresariais para as agências de viagens : análise do contexto / Associação Portuguesa das Agências de Viagens e Turism; Prelibação
COTA(S): 7654.2
Macroforces driving change into the new millennium : major challenges for the hospitality professional / Michael D. Olsen
The business of restaurants : 2001 and beyond / Christopher C. Muller
Les entreprises touristiques vont devoir faire leur révolution / Line Bergery
Customer perceptions of singapore's theme restaurants / Donald J. MacLaurin, Tanya L. MacLauirn
Important factors affecting Hong Kong consumers' choice of a travel agency for all-inclusive package tours / Vincent C. S. Heung, Raymond Chu
Visitors' perceptions of holiday experiences and service providers : an exploratory study / Szilvia Gyimóthy