Food and beverage developments / Chris Brown, Josef Ransley
Identifying, keeping and valuing profitable customers / Ian Mounser
Using brand awareness and brand image in tourism channels of distribution / Tracy Woodward
A glimpse at US consumers' interest in timesharing / Randall S. Upchurch
Structure du secteur du tourisme / Martin Brackenbury
Tourisme, sport et culture / Josep Kurtzman
Internet, en enjeu capital pour les agents de voyages / Guy Raffour
Size scope & structure of tourism / Martin Brackenbury
La innovación en la gestión del turismo residencial : turismo residencial / Ángel Díaz
O comércio retalhista português : pós-modernidade, consumidores e espaço / Herculano Alberto Pinto Cachinho
COTA(S): 8822; 8822.a; 33 CAC COM
Travel innovativeness and self-image congruity / Setphen W. Litvin, Goh Hwai Kar, Ronald E. Goldsmith
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel