From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry / Isabel Buil, Eva Martínez, Jorge Matute
COTA(S): RE-1193
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
COTA(S): RE-1253
Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
COTA(S): RE-1268
The trickle-down effect of servant leadership on frontline employee service behaviors and performance: a multilevel study of Chinese hotels / Qian Ling, Meizhen Lin and Xiaoyi Wu
The relationship between immigration and tourism firms / Carla Massidda, Ivan Etzo and Romano Piras
COTA(S): RE1822
Servant versus authentic leadership: assessing effectiveness in China's hospitality industry / Qian Ling, Fang Liu and Xiaoyi Wu
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model / Yucheng Zhang, Yongxing Guo and Alexander Newman
Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling
The Correct Waitress / Susan M. Dietz
COTA(S): 640.43 DIE COR
O desafio da atração e retenção de retensão de talento qualificado na hotelaria e restauração / Mafalda Almeida
COTA(S): RP-1062
Quanto paga o turismo? / Raquel Relvas Neto
COTA(S): RP-381
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