1.		Measuring meeting planner satisfaction with hotel convention services : a multi-variate approach / Margaret Shaw, Robert C. Lewis Autor: Shaw, Margaret Coautor: ; Lewis, Robert C.
2.		Measuring meeting planner satisfaction with hotel employee interactions : a pilot study / Alison Campbell, Margaret Shaw Autor: Campbell, Alison Coautor: ; Shaw, Margaret
3.		Independent meeting planners: a canadian perspective / Erin O'Brien, Margaret Shaw Autor: O Brien, Erin Coautor: ; Shaw, Margaret