Discounting in the hotel industry : a new approach / Richard D. Hanks, Robert G. Cross, R. Paul Noland
The 1992 hotel market : modest improvement / Sean F. Hennessey
Turn your spa into a winner / Patricia A. Monteson, Judith Singer
Children at resorts : customer service at its best / James C. Makens
Marketplace lodging needs of mature travelers / Mangala Ananth, Frederick J. DeMicco, Patrick J. Moreo, Richard M. Howey
Communication and the service encounter : The value of convergence / Beverley Sparks, Victor, J. Callan
Strategic hospitality management : theory and practice for the 1990s / Richard Teare, Andrew Boer
COTA(S): 5253
Factores claves del exito en la prestacion del servicio hotelero / Xavier M. Fridolin
Situacion tecnica y de innovacion del sector hotelero español en 1991 / Secretaría General de Turismo
COTA(S): 5308
Measuring meeting planner satisfaction with hotel convention services : a multi-variate approach / Margaret Shaw, Robert C. Lewis
In search of service : the GOS model / Bruno Rouffaer
Assessment of the hotel rating system in China / Liu Zhan-Qing, Juanita C. Liu