Designing and implementing a system of surveys of inbound tourism - the Eurostat project / Mara Manente and Valeria Minghetti
Visitor and mobility management in tourism destinations: a cross analysis of strategies, projects and practices / Mara Manente, Vitoria Minghetti, E. Celotto
Destination management organizations and actors / Mara Manente, Valeria Minghetti
Digital divide in tourism / Valeria Minghetti, Dimitrios Buhalis
COTA(S): RE-111
Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto