Competitive importance-performance analysis of an Australian wildlife park / Ross H. Taplin
COTA(S): RE-1193
The value of self-stated attribute importance to overall satisfaction / Ross H. Taplin
The influence of competition on visitor satisfaction and loyalty / Ross H. Taplin
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park / Kate Rodger, Ross H. Taplin, Susan A. Moore
Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia / Susan A. More, Kate Rodger and Ross H. Taplin