Une société de consommation recomposée / Robert Rochefort
Dia mundial dos consumidores / Marina Marques
Tecnologias de informação e comunicação em turismo / Paulo Rita
The effect of cultural orientation on the service timing preferences of customers in casual dining operations: an exploratory study / Cherylynn Becker, Suzanne K. Murrmann
Calidad en los servicios : una aproximación metodológica / David Martín Valles
Styles of travel / Gordon D. Taylor
Products that speak for themselves sell well
A Europa e as turbulências monetárias: do SME ao euro / Paulo de Almeida Sande
Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset
The three societies of leisure / Ken Roberts