Travel innovativeness and self-image congruity / Setphen W. Litvin, Goh Hwai Kar, Ronald E. Goldsmith
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel
Os direitos dos consumidores no Mercado Único / Comissão Europeia
Novo comércio, novos consumos / Observatório do Comércio
I told you so! : restaurant customers' word-of-mouth communication patterns / Alex M. Susskind
The influence of selected behavioral and economic variables on perceptions of admission price levels / Seong-Seop Kim, John L. Crompton
To look or book: an examination of consumers' apprehensiveness toward internet use / Alex M. Susskind, MarK A. Bonn, Chekitan S. Dev
Les parcs de loisirs affinent leur offre / Christelle Crosin
Strategic planning for tourism activities in destinations / Harold J. Goodwin
Clarifying "fuzzy" hospitality-management problems with depth interviews and qualitative analysis / Robert J. Kwortnik Jr