Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors / Priyanko Guchait [et al.]

Guchait, Priyanko, co-autor; Lanza-Abbott, Je'Anna, co-autor; Madera, Juan M., co-autor; Dawson, Mary, co-autor

Cornell Hospitality Quarterly / Cornell University. - California, ISSN 1938-9655. - Vol. 57, Nº 4 (November 2016), p. 379 - 395

Empresas; Empresas turísticas; Clima; Gestão; Comportamento; Aprendizagem