Barriers to offering special interest tour products to the Chinese outbound group market / Xin (Cathy) Jin and Beverley Sparks
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
Chinese outbound tourists: understanding their attitudes, constraints and use of information sources / Beverley Sparks, Grace Wen Pan
Cross-cultural partner relationships in the travel trade: a Sino-Australian study / Grace W Pan, Beverley Sparks, Liz Fulop