37.		An exploratory examination of service quality attributes in the ecotourism industry / Joowon Ban, Rooma Roshnee Ramsaran Autor: Ban, Joowon Coautor: ; Ramsaran, Rooma Roshnee
38.		Identifying salient attributes of peer-to-peer accomodation experience / Iis P. Tussyadiah and Florian Zach Autor: Tussyadiah, Iis P. Coautor: ; Zach, Florian
39.		Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behavior / D. Scott Borden, Tim Coles and Gareth Shaw Autor: Borden, D. Scott Coautor: ; Coles, Tim Shaw, Gareth
40.		Using persuasive communication to co-create behavioural change - engaging with guests to save resources at tourist accomodation facilities / C. Warren, S. Becken and Coghlan Autor: Warren, C. Coautor: ; Becken, Susanne Coghlan, Alexandra
41.		Customer satisfaction in portuguese Hotels: evidence for different regions and hotel segments / Luís Pacheco Autor: Pacheco, Luís
42.		Surviving the recession with efficiency improvements: the case of hospitality firms in Portugal / Pankaj C. Patel and Maria João Guedes Autor: Patel, Pankaj C. Coautor: ; Guedes, Maria João
43.		Understanding low-cost airline users' expenditure patterns and volume / Berta Ferrer-Rosell [et al.] Resp- Sec.: Ferrer-Rosell, Berta Coenders, Germá Mateu-Figueras, Glòria Pawlowsky-Glahn, Vera
44.		Efficiency analysis of Japanese Ryokans: a window DEA approach / Yasuo Ohe and Nicolas Peypoch Autor: Yasuo, Ohe Coautor: ; Peypoch, Nicolas
45.		Turismo no feminino mulheres que visitam o Porto e Norte de Portugal Autor: Costa, António Jorge
46.		La Guyane française, terre d'exception pour le tourisme de faune / Didier Bironneau Autor: Bironneau, Didier
47.		The emergence of home-based accommodations in Iran: Astudy of self-organization / Najmeh Hassanli, Michael J. Cross, Graham Brown Autor: Hassanli, Najmeh Coautor: ; Gross, Michael J. Brown, Graham
48.		Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole Autor: Ye, Zhang Coautor: ; Shu, Tian Cole