A critique of "Response Bias" in the tourism, travel and hospitality research / Atila Yüksel
COTA(S): RE-1193
Ministers' statements: a policy implementation instrument for sustainable tourism / Atila Yüksel, Fisun Yüksel, Osman Culha
COTA(S): RE-926
Destination attachment: effects on customer satisfaction and cognitive, affective and conative loyalty / Atila Yuksel, Fisun Yuksel, Yasin Bilim
Tourist shopping habitat: effects on emotions, shopping value and behaviours / Atila Yüksel
Customer-satisfaction measurement : performance counts / Atila Yüksel, Mike Rimmington
Managing customer satisfaction and retention : a case of tourist destinations, Turkey / Atila Yüksel
Measurement and management issues in customer satisfaction research: review, critique and research agenda / Atila Yuksel, Fisun Yuksel
Cross-national analysis of hotel customers' attitudes toward complaining and their complaining behaviours / Atila Yuksel, Ugur K. Kilinc, Fisun Yuksel
Shopping experience evaluation: a case of domestic and international visitors / Atila Yuksel
Managing relations in a learning model for bringing destinations in need of assitence into contact with good practice / Atila Yuksel, Fisun Yuksel
Centralized and decentralized tourism governance in Turkey / Fisun Yüksel, Bill Bramwell, Atila Yüksel
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