1.		Virgin voyages: uma companhia de cruzeiros diferente / Inês de Matos Autor: Matos, Inês de COTA(S): RP-381
2.		Marco teórico referencial para la implementación de la gestión ambiental en hoteles Encanto de Cuba / Gustavo Pelegrino Enamorado y C. Migdely Barbarita Ochoa Avila Autor: Pelegrino Enamorado, Gustavo Coautor: ; Ochoa Ávila, Migdely Barbarita COTA(S): RE-319
3.		O Ferrari dos spas / Maria João Vieira Pinto Autor: Pinto, Maria João Vieira COTA(S): RP-1837
4.		ESTRELLA DAMM GASTRONOMY CONGRESS: legado para o futuro / Joaquim Ribeiro Autor: Ribeiro, Joaquim COTA(S): RP-924
5.		Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu Autor: Ali, Faizan Coautor: ; Hussain, Kashif Ryu, Kisang COTA(S): RE-1562
6.		La révolution des services de conciergerie / Nicolas Donnève [et al.] Resp- Sec.: Donnève, Nicolas Bastoni, Roger Eugène, Julie Pollet, Mathieu Bidault, Marylou Nkounkou, Romain Sala, Maya Brunel, Julien Patin, Clothilde Cerceau, Benoît Blanc, Claude Maincent, Thierry Barbe, Alexandre Boerio, Laure de Martin, Nicolas Michel, Marjorie Pechcontal, Sylvain Darrieutort, Sabine Pargue, Hervé Crovisier, Pierre-Julien Cipriano, Piero Cluzeau, Alexandra Origet du COTA(S): RE-410
7.		E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco Autor: Morosan, Cristian Coautor: ; Hua, Nan DeFranco, Agnes L. COTA(S): RE-1831
8.		The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.] Resp- Sec.: Chen, Mengyuan Yijing, Lu Yan, Li Xing, Zhou Weiwen, Li COTA(S): RE-1268
9.		Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock Autor: Lai, Ivan Ka Wai Coautor: ; Hitchcock, Michael COTA(S): RE-1193
10.		Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling Autor: Meizhen, Lin Coautor: ; Xiaoyi, Wu Qian, Ling COTA(S): RE-1193
11.		Equipamentos e serviços para a hotelaria : Remodelações: cliente é quem mais ordena / José Luís Elias Autor: Elias, José Luís COTA(S): RP-1385
12.		Ser o número um na cidade é o objectivo / Fernanda Ramos Autor: Ramos, Fernanda COTA(S): RP-1385