Regional contrasts in consumers' attitudes and behavior following the BP oil spill / Alex M. Susskind [et al.]
COTA(S): RE-1268
Communication richness: Why some guest complaints go right to the top-and others do not / Alex M. Susskind
Guests’ reactions to in-room sustainability initiatives: an experimental look at product performance and guest satisfaction / Alex M. Susskind
How organizational standards and coworker support improve restaurant service / Alex M.Susskind, K Michele Kacmar, Carl P. Borchgrevink
How restaurant features affect check averages: a study of the Toronto restaurant market / Alex M. Susskind, Edwin K. Chan
COTA(S): 1268
Predicting a behavioral profile for pleasure travelers on the basis of internet use segmentation / Mark A. Bonn, H. Leslie Furr, Alex M. Susskind
I told you so! : restaurant customers' word-of-mouth communication patterns / Alex M. Susskind
To look or book: an examination of consumers' apprehensiveness toward internet use / Alex M. Susskind, MarK A. Bonn, Chekitan S. Dev
An evaluation of guests' preferred incentives to shift time-variable demand in restaurants / Alex M. Susskind, Dennis Reynolds, Eriko Tsuchiya