Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]
COTA(S): RE-1268
The role of generativity and attitudes on employees home and workplace water and energy saving behaviours / Victoria Wells [et al.]
COTA(S): RE-1193
From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry / Isabel Buil, Eva Martínez, Jorge Matute
The trickle-down effect of servant leadership on frontline employee service behaviors and performance: a multilevel study of Chinese hotels / Qian Ling, Meizhen Lin and Xiaoyi Wu
Performing: Hotel room attendants' employment experiences / Sandra Kensbock [et al.]
COTA(S): RE-1253
In pursuit of service excellence: investigating the role of psychological contracts and organizational identification of frontline hotel employees / Vinh Nhat Lu [et al.]