With Pleasure : English for hotel service staff. Students book / Shiona Harkess; Michael Wherly
You´re Welcome : English For Hotel Reception / Shiona Harkess; Michael Wherly
Manuel Pratique des Techniques D´Accueil : Hotellerie - Restauration - Tourisme / IFPAC
Environmental Good Practice in Hotels : case studies from International Hotel & Restaurant Association Environmental Award / International Hotel & Restaurant Association, United Nations Environment Programme