Hotel management loyalty: a strategic commitment / John T. Bowen, Stowe Shoemaker
Evaluating a hotel GM's performance: a case study in benchmarking / Richard C. Morey, David A. Dittman
Update and extension to evaluating a hotel GM's performance / Richard C. Morey, David A. Dittman
Buying high and selling low revisited: the quiet industry / John B. Corgel, Jan A. deRoos
Marketing hotels using global distribution systems / Rita Marie Emmer [et al.]
Marketing hotels using global distribution systems revisited / Peter O'Connor, Gabriele Piccoli
Revisiting the best of the best: innovations in hotel pratice / Cathy A. Enz, Judy A. Signaw
The effects of SARS on the chinese tourism industry / Olivier Dombey
Voyageurs du Monde s'ouvre aux voyages à bas prix: le concept VDM express / Jean-François Rial
The impact of national culture on the transfer of best practice operations management in hotels in St. Lucia / Christine A. Hope