How Fast Do New Hotels Ramp Up Performance? / Cathy A. Enz, Ángel Peiró-Signes, María-del-Val Segarra-Oña
Sticktion: assessing memory for the customer experience / Kathryn A. LaTour, Lewis P. Carbone
Ainda temos muito espaço para crescer / Patrícia Afonso
The professional restaurant manager / David K. Hayes, Allisha A. Milles, Jack D. Ninemeier