The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum
Ecotourists' perception of ecotourism experience in Lower Kinabatangan, Sabah, Malaysia / Jennifer Kim Lian Chan, Tom Baum
Human resources development and sustainability - the case of indian tourism / K. J. Jithendran, Baum, Tom