Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers / Roger J. Callan, Lisa Bowman
A preliminary assessment of the function and conference service product at a UK stately home / Roger J. Callan, Margaret K. Hoyes
The U. K. conference and meetings industry: development of an inventory for attributional analysis / Lisa S. Robinson, Roger J. Callan
A qualitative gambit to formulate a foundation for the appraisement of service quality in the U. K. meetings industry / Lisa S. Robinson, Roger J. Callan