The relationship between immigration and tourism firms / Carla Massidda, Ivan Etzo and Romano Piras
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
Servant versus authentic leadership: assessing effectiveness in China's hospitality industry / Qian Ling, Fang Liu and Xiaoyi Wu
Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model / Yucheng Zhang, Yongxing Guo and Alexander Newman
Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling