Quels hôtels de chaîne pour demain? / Patrick Babayou, Thierry Racaud
Involvement: travel motivation and destination selection / Bharath M. Josiam, George Smeaton, Christine Clements
Cartes de fidélité
La qualité c'est aussi celle des hommes / François Clair
Service quality, customer satisfaction, and customer value: a holistic perspective / Haemoon Oh
The organised travel market in Belgium / Rik De Keyser
Monitoring change and strategic decision making : limits and possibilities / Sophie Elias-Varotsis
Weather and holiday destination preferences : image, attitude and experience / Martin Lohmann, Eike Kaim
A typology of tourist information search strategies / Dlae Fodness, Brian Murray
HOTELQUAL : una escala para medir calidad percibida en servicios de alojamiento / Carlos Falces Delgado ...[et al]