81.		How global airports engage social media users: a study of facebook use and its role in stakeholder communication / Walanchalee Wattanacharoensil, Markus Schuckert Autor: Wattanacharoensil, Walanchalee Coautor: ; Schuckert, Markus
82.		Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry / Tijana Radojevic, Nemanja Stanisic, Nenad Stanic Autor: Radojevic, Tijana Coautor: ; Stanisic, Nemanja Stanic, Nenad
83.		Perceptions of authenticity in a Malaysian homestay – A narrative analysis / Paolo Mura Autor: Mura, Paolo
84.		200 vídeos para promover Portugal em 2016 / Carina Monteiro Autor: Monteiro, Carina
85.		Online group-buying of tourism products: effects of value and trust on site attachment, altruism, and loyalty / Myung Ja Kim [et al.] Resp- Sec.: Myung-Ja, Kim Namho, Chung Choong-Ki, Lee Preis, Michael W.
86.		Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process: the case of online holidays – Evidence from United Kingdom (UK) consumers / Cheng-Hao Chen [et al.] Resp- Sec.: Cheng-Hao, Chen Nguyen, Bang Klaus, Philipp "Phil" Meng-Shan, Wu
87.		Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law Autor: Xianwei, Liu Coautor: ; Schuckert, Markus Law, Rob
88.		Recommendation system for popular tourist attractions in Taiwan using Delphi panel and repertory grid techniques / Duen-Yian Yeh, Ching-Hsue Cheng Autor: Duen-Yian, Yeh Coautor: ; Ching-Hsue, Cheng
89.		Using social network analysis to explain communication characteristics of travel-related electronic word-of-mouth on social networking sites / Qiuju Luo, Dixi Zhong Autor: Qiuju, Luo Coautor: ; Dixi, Zhong
90.		Travel blogs on China as a destination image formation agent: A qualitative analysis using Leximancer / Chi Tseng [et al.] Resp- Sec.: Chi, Tzeng Bihu, Wu Morrison, Alastair M. Jingru, Zhang Ying-Chen, Chen