E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
Servant versus authentic leadership: assessing effectiveness in China's hospitality industry / Qian Ling, Fang Liu and Xiaoyi Wu
Turismo, caderno especial / Sandra M. Pinto, fot. Paulo Alexandrino
Brand equity research using online customer ratings of Spanish hotels / Ismael P. Soler and Germán Gémar
The effect of culture on brand loyalty through brand performance and brand personality / Cigdem Unurlu and Selda Uca
Accompagnement de l'innovation touristique et culturelle / Raouti Chehih [et al.]
Enoturismo / Dir. Carina Monteiro
Especial hotéis & resorts / Dir. António Gil Machado
Creating sustainable value in the hospitality industry: a (critical) multi-stakeholder study in the Dominican Republic / Felipe Pérez-Pineda, José M. Alcaraz and Carlos Colón
Estudos mostram a importância do turismo em Lisboa / Vítor Costa
A comparative analysis of major online review platforms: implications for social media analytics in hospitality and tourism / Zheng Xiang, [et al.]