Meeting the needs of japanese consumers: hotels in Japan and the United States / Miwako Yamaguchi, Daniel A. Emenheiser, Johnny Sue Reynolds
A service conundrum : can outstanding service be too good? / Kate Walsh
Winter sports in North America / Helga Loverseed
El turista ante el comercio electrónico / María Ángeles Rastrollo Horrillo, Pilar Alarcón Urbistondo
Antecedents of consumer satisfaction and dis-satisfaction (CS/D) on long-haul inclusive tours - a reality check on theoretical considerations / David Bowen
O turismo em Portugal : uma análise de integração micro-macroeconómica / João Albino Matos Silva