Destination Unknown : how U.S. and European Travelers decide where to go 2013 / John DiStefano, Lorraine Sileo, Marcello Gasdia
Age and cohort effects: The American senior tourism market / Sandy C. Chen, Stowe Shoemaker
Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks