1.		When does a service guarantee work? The roles of the popularity of service guarantees and firm reputation / Liyin Jin, Yunhui Huang, Yanqun He Autor: Liyin, Jin Coautor: ; Yunhui, Huang Yanqun, He
2.		Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song Autor: Liyin, Jin Coautor: ; Yanqun, He Haiyan, Song
3.		A mediation model of tourists' repurchase intentions for packaged tour services / Yanqun He, Haiyan Song Autor: Yanqun, He Coautor: ; Haiyan, Song