How do service quality, experiences and enduring involvement influence tourists' behavior? An empirical study in the Picasso and Miró museums in Barcelona / Santiago Forgas-Coll [et al.]
From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry / Isabel Buil, Eva Martínez, Jorge Matute
Environmental strategies and organizational competitiveness in the hotel industry: The role of learning and innovation as determinants of environmental success / Elena Fraj, Jorge Matute, Iguácel Melero