
1.		The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum Autor: Chan, Andrew Coautor: ; Hsu, Cathy H.C. Baum, Tom COTA(S): RE-1562
2.		Human resources in tourism: Still waiting for change? – A 2015 reprise / Tom Baum Autor: Baum, Tom COTA(S): RE-1193

The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum

Autor: Chan, Andrew Coautor: ; Hsu, Cathy H.C.
Baum, Tom

COTA(S): RE-1562

Human resources in tourism: Still waiting for change? – A 2015 reprise / Tom Baum

Autor: Baum, Tom

COTA(S): RE-1193