The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry / Chang-Hua Yen, Hsiu-Yu Teng
COTA(S): RE-1193
A justice framework for understanding how guests react to hotel employee (mis)treatment / Pablo Zoghbi-Manrique-de-Lara, Teresa Aguiar-Quintana, Miguel A. Suárez-Acosta
Promoting frontline employees' quality of life: leisure benefit systems and work-to-leisure conflicts / Jo-Hui Lin, Jehn-Yih Wong, Ching-hua Ho