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17.		Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis / M. Geetha, Pratap Singha and Sumedha Sinha Autor: Geetha, M. Coautor: ; Singha, Pratap Sinha, Sumedha COTA(S): RE-1193
18.		It wasn't me, it was my festival me: the effect of event stimuli on attendee identity formation / Andrew Davis Autor: Davis, Andrew COTA(S): RE-1193
19.		Delighted or satisfied? Positive emotional responses derived from theme park experiences / Jianyu Ma [et al.] Resp- Sec.: Ma, Jianyu Scott, Noel Jun, Gao Peiyi, Ding COTA(S): RE-1562
20.		Developing an effective loyalty program using goal-gradient behavior in tourism industry / Tae Ho Song, Sang Yong Kim and Woo Li Ko Autor: Tae, Ho Song Coautor: ; Sang, Yong Kim Woo, Li Ko COTA(S): RE-1562
21.		The value-belief-emotion-norm model: investigating customers' eco-friendly behavior / Heesup Han, Jinsoo Hwang and Myong Jae Lee Autor: Han, Heesup Coautor: ; Hwang, Jinsoo Lee, Myong Jae COTA(S): RE-1562
22.		The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa Autor: Abou-Shouk, Mohamed Coautor: ; Khalifa, Gamal S. COTA(S): RE-1562
23.		A theoretical framework of electronic word-of-mouth against the backdrop of social networking websites / Khaldoon Nusair [et al.] Resp- Sec.: Nusair, Khaldoon Hua, Nan Ozturk, Ahmet Butt, Irfan COTA(S): RE-1562
24.		How do consumers' perceptions differ across dimensions of corporate social responsability and hotel types? / Qu Xiao, Cindy Yoonjoung and Seoki Lee Autor: Xiao, Qu Coautor: ; Heo, Yoonjoung Lee, Seoki COTA(S): RE-1562