Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
COTA(S): RE-1562
Consumer value and self-image congruency at different stages of timeshare ownership / Beverley Sparks, Graham Bradley, Gayle Jennings
COTA(S): RE-1193
Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions / Beverley Sparks
Understanding customer-derived value in the timeshare industry / Beverley Sparks, Ken Butcher, Grace Pan
COTA(S): RE-1268