Service quality ideals among hospitality industry employees / Glenn F. Ross
A model of lodging repeat choice intentions / Michael D. Richard, D. S. Sundaram
Measuring meeting planner satisfaction with hotel convention services : a multi-variate approach / Margaret Shaw, Robert C. Lewis
In search of service : the GOS model / Bruno Rouffaer
Assessment of the hotel rating system in China / Liu Zhan-Qing, Juanita C. Liu
Discounting in the hotel industry : a new approach / Richard D. Hanks, Robert G. Cross, R. Paul Noland
The 1992 hotel market : modest improvement / Sean F. Hennessey
Turn your spa into a winner / Patricia A. Monteson, Judith Singer
Children at resorts : customer service at its best / James C. Makens
Marketplace lodging needs of mature travelers / Mangala Ananth, Frederick J. DeMicco, Patrick J. Moreo, Richard M. Howey