Virgin voyages: uma companhia de cruzeiros diferente / Inês de Matos
Marco teórico referencial para la implementación de la gestión ambiental en hoteles Encanto de Cuba / Gustavo Pelegrino Enamorado y C. Migdely Barbarita Ochoa Avila
O Ferrari dos spas / Maria João Vieira Pinto
ESTRELLA DAMM GASTRONOMY CONGRESS: legado para o futuro / Joaquim Ribeiro
Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu
La révolution des services de conciergerie / Nicolas Donnève [et al.]
E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock
Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling