Impact of CRM implementation on hotel efficiency: evidence from the Slovenian hotel sector / Alexander Josiassen, A. George Assaf, Ljubica Knežvevic
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance / Ursula S. Grissemann, Nicola E. Stokburger-Sauer
De um lado ao outro do Oceano / Ana Paula Laborinho
Guest-to-guest interaction on board cruise ships: Exploring social dynamics and the role of situational factors / Alexis Papathanassis
Assessing tourism development from Sen's capability approach / Robertico Croes
Two micro-models of tourism capitalism and the (re)scaling of state–business relations / Hilal Erkus-Ozturk, Pieter Terhorst