Barriers to offering special interest tour products to the Chinese outbound group market / Xin (Cathy) Jin and Beverley Sparks
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley
The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.]
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks
Predicting Wine Tourism Intention: Destination Image and Self-congruity / Marlene A. Pratt, Beverley Sparks
Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
Natural and built photographic images: preference, complexity, and recall / Beverley A. Sparks, Ying Wang
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior / Beverley A. Sparks, Helen E. Perkins, Ralf Buckley
Antecedents and consequences of consumer value: A longitudinal study of timeshare owners / Graham L. Bradley, Beverley A. Sparks