Marco teórico referencial para la implementación de la gestión ambiental en hoteles Encanto de Cuba / Gustavo Pelegrino Enamorado y C. Migdely Barbarita Ochoa Avila
COTA(S): RE-319
O Ferrari dos spas / Maria João Vieira Pinto
COTA(S): RP-1837
ESTRELLA DAMM GASTRONOMY CONGRESS: legado para o futuro / Joaquim Ribeiro
COTA(S): RP-924
Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu
COTA(S): RE-1562
La révolution des services de conciergerie / Nicolas Donnève [et al.]
COTA(S): RE-410
E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
COTA(S): RE-1831
The impact of high-commitment HR practices on hotel employees' proactive customer service performance / Mengyuan Chen [et al.]
COTA(S): RE-1268
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock
COTA(S): RE-1193
Assessing the effectiveness of empowerment on service quality: a multi-level study of Chinese tourism firms / Meizhen Lin, Xiaoyi Wu and Qian Ling
Equipamentos e serviços para a hotelaria : Remodelações: cliente é quem mais ordena / José Luís Elias
COTA(S): RP-1385