Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services / Liyin Jin, Yanqun He, Haiyan Song
COTA(S): RE-1193
The Hong Kong tourist satisfaction index / Haiyan Song [et al]
COTA(S): RE-1253
Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index / Haiyan Song [et al]
COTA(S): RE-1610
A mediation model of tourists' repurchase intentions for packaged tour services / Yanqun He, Haiyan Song
COTA(S): RE-111