The effects of inventory control and denied boarding on customer satisfaction: the case of capacity-based airline revenue management / Jörg Lindenmeier, Dieter K. Tscheulin
COTA(S): RE-1193
Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort / Fang Meng, Yodmanee Tepanon, Muzaffer Uysal
COTA(S): RE-1370
Rutas vinhodespana / Ministerio de Medio Ambiente y Medio Rural y Marino
COTA(S): 15410
An exploratory study of desired hotel attributes for American tourists vacationing in China and Ireland / Kevin J. Shanahan, Michael R. Hyman
Developing a service quality questionnaire for the hotel industry in Mauritius / Rooma Roshnee Ramsaran-Fowdar
Mountain areas and visitor usage - motivations and determinants of satisfaction: the case of Pirongia Forest Park, New Zealand / Steve Pan, Chris Ryan
COTA(S): RE-926
Tourist shopping experiences and satisfaction / Cevat Tosun [et al.]
COTA(S): RE-1610
Visitor motivation, satisfaction and behavioural intention: the 2005 Naadam Festival, Ulaanbaatar / Peter Schofield, Karen Thompson
Perception and attitude of Hong Kong hotel guest-contact employees towards tourists from Mainland China / Sylvester Yeung, Cherry Leung
Customer satisfaction and loyalty to Alpine ski resorts: the moderating effect of lifestyle, spending and customers' skiing skills / Kurt Matzler, Johann Füller, Rita Faullant