The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality / Eileen A. Wall, Leonard L. Berry
COTA(S): RE-1268
Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, Miguel Gomez
How organizational standards and coworker support improve restaurant service / Alex M.Susskind, K Michele Kacmar, Carl P. Borchgrevink
Perceptions of chinese hotels / Chris Ryan, Gu Huimin
Destination evaluation: the role of prevous travel experience and trip characteristics / Pamela A. Weaver, karin Weber, Ken W. McCleary
COTA(S): RE-111
The roles of quality and intermediary constructs in determining festival attendees' behavioral intention / So Yon Lee, James F. Petrick, John Crompton
Success factors for destination marketing web sites: a qualitative meta-analysis / Young A. Park, Ulrike Gretzel
The effect of tourism services on travelers' quality of life / Janet D. Neal Muzaffer Uysal, M. Joseph Sirgy
CHAID-based segmentation: international visitors' trip characteristics and perceptions / Cathy H. C. Hsu, Soo K. Kang
The effects of quality and satisfaction on awareness and behavioral intentions: exploring the role of a wine festival / Jingxue Jessica Yuan, Soocheong Shawn Jang