Delighted or satisfied? Positive emotional responses derived from theme park experiences / Jianyu Ma [et al.]
COTA(S): RE-1562
Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak
Hotel attributes and consumer satisfaction: A cross-country and cross-hotel study / Guillaume Bodet, Valery Anaba and Patrick Bouchet
Relationships among perceived value, satisfaction, and loyalty: community-based ecotourism in Korea / Kyung-Hee Kim, Duk-Byeong Park
Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law
Role of food neofilia in food market tourists' motivational construct: the case of La Boqueria in Barcelona, Spain / Darko Dimitrovski and Montserrat Crespi-Vallbona
Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage
Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety / Hyoungeun Moon, Hae Jin and Heesup Han
Modelling the relationship between attribute satisfaction, overall satisfaction, and behavioural intentions in Australian ski resorts / John Hall, Barry O'Mahony and John Gayler