301.		Utility analysis: a tool for quantifying the value of hospitality human resource interventions / Michael C. Sturman Autor: Sturman, Michael C.
302.		Clarifying "fuzzy" hospitality-management problems with depth interviews and qualitative analysis / Robert J. Kwortnik Jr Autor: Kwortnik Jr, Robert J.
303.		Hospitality-produtividade assessment using data-envelopment analysis / Dennis Reynolds Autor: Reynolds, Dennis
304.		Strategic analysis for the hospitality industry / Jeffrey S. Harrison Autor: Harrison, Jeffrey S
305.		Bilan de santé et prévisions de l'hôtellerie à Montréal, 1977-1995 / Jean Stafford Autor: Stafford, Jean
306.		What's new in risk? / Cynthia Barbor Autor: Barbor, Cynthia
307.		Examples of quality support programmes in the hotel industry / J.A. Bodlender Autor: Bodlender, Jonathan
308.		Une meilleure gestion de l'offre / Organisation Mondiale du Tourisme Col.autor: OMT
309.		Consumer perceptions of the quality of services in three hotel categories in Hong Kong / Tat Y. Choi, Raymond K. S. Autor: Choi, Tat Y. Coautor: ; Raymond, K. S. Chu
310.		A inovação enquanto factor necessário para o êxito da política de produto na gestão hoteleira / António Rodrigues Costa Autor: Costa, António Rodrigues