Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage
COTA(S): RE-1562
Resort hotel service performance (RESERVE) - an instrument to measure tourists' perceived service performance of resort hotels / Faizan Ali, Kashif Hussain and Kisang Ryu
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety / Hyoungeun Moon, Hae Jin and Heesup Han
Modelling the relationship between attribute satisfaction, overall satisfaction, and behavioural intentions in Australian ski resorts / John Hall, Barry O'Mahony and John Gayler
Customer satisfaction in portuguese Hotels: evidence for different regions and hotel segments / Luís Pacheco
COTA(S): RE-1831
An assessment of Zoo visitors' revisit intentions / Hung-Che Wu, Ching-Chan Cheng and Wien Hong
The role of intrinsic in-flight cues in relationship quality and behavioural intentations: segmentation in less mindful and mindful passengers / Sandra Maria Correia Loureiro and Ana Filipa Fialho
A casino-induced satisfaction of needs: scale development and its relationship with casino customer loyalty / Henry Tsai, Cathy H. C. Hsu and Louisa Yee-Sum Lee
Toward and understanding of online information processing in e-tourism: does national culture matter? / Juan Miguel Alcántara-Pilar [et al.]
A triple lens measurement of host-guest perceptions for sustainable gaze in tourism / Asli D. A. Tasci and Denver Severt
COTA(S): RE-926